Rajabazi Privacy Policy — Your Data Is Completely Safe with Us

Rajabazi (rajabazi.bet) is an online betting and gaming platform operated for members in Bangladesh. We believe that every member's personal data belongs to them, and protecting it is both our ethical and legal responsibility.

This Privacy Policy ("Policy") explains what information Rajabazi collects, why it collects it, how it uses it, and the steps we take to protect your data. By using the Rajabazi website or app, you are considered to have agreed to the terms of this Policy.

Our privacy policy is built in line with international GDPR standards. We manage member data in compliance with Bangladesh's Digital Security Act 2018 and the Information and Communication Technology Act.

Rajabazi collects your information in several ways. Below is a detailed breakdown across three main categories.

1. Information Provided Directly

When you register on Rajabazi, complete account verification (KYC), or contact support, you directly provide the following information:

• Full name, date of birth & gender
• Mobile number & email address
• Current address & district
• National ID (NID) or Passport Number
• Payment method details (Mobile Pay/Nagad number)
• Account Password (stored in encrypted form)

2. Automatically Collected Information

Certain information is collected automatically while you use the platform:

• IP address and device type
• Browser & operating system information
• Login time & session duration
• Page visit history & click data
• Betting & Gaming Activity Logs
• Transaction History

3. Information Received from Third Parties

• Transaction verification data from payment processors
• Risk assessment data from fraud prevention agencies
• Compliance verification information from the regulatory authority

Rajabazi uses collected data solely for specific, necessary purposes. Your information is never used for anything beyond that.

Primary Purpose of Use

• Account Management: Ensuring secure registration, login, and account protection.
• Payment processing: Processing deposits and withdrawals securely.
• KYC Verification: Verifying age and identity as required by law.
• Customer support: Resolving your questions and complaints.
• Fraud prevention: Detecting and preventing suspicious activity.
• Service Improvement: Improving your experience on the platform.
• Legal compliance: Meeting regulatory reporting requirements.
• Contact: Sending important updates and security alerts.

Rajabazi stores your data on secure, encrypted servers located in internationally certified data centers, under 24/7 security monitoring.

Data retention period

• Active account data: For the full duration that your account remains active.
• Transaction Records: 5 years after account closure (legal obligation).
• KYC documents: 5 years after account closure.
• Support Chat Log: 2 years.
• Website logs (IP, session): 90 days.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify you.

Rajabazi does not sell your data. However, limited information may be shared with trusted third parties in specific circumstances.

When Information May Be Shared

• Payment processors (Mobile Pay, Nagad): Information required to process transactions.
• Identity Verification Services: Name and NID information as part of the KYC process.
• Fraud Prevention Services: Limited data used to detect suspicious activity.
• Law enforcement agencies: Under a valid order from a court or regulatory authority.
• Business transfer: In the event of a Rajabazi acquisition or merger.

What We Never Do

• Selling personal data to advertising companies.
• Sharing data with other betting or gaming sites.
• Disclosure of your activity on social media.
• Using your data for marketing purposes without your consent.

Rajabazi's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help us recognize you on return visits and improve our services.

Cookie Type

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Functional cookies: Remembering language preferences and account settings.
• Analytics cookies: Understanding which parts of the site are used most (anonymized).
• Security cookies: Prevention of CSRF attacks and fraud.

Cookies can be disabled through your browser settings, though this may limit some platform features. Rajabazi does not use third-party advertising cookies.

Rajabazi uses industry-leading security technology to protect your data. Our security team monitors systems daily to detect and respond to any threats in real time.

Key Security Measures

• SSL/TLS 256-Bit Encryption: All data transmissions are encrypted.
• Password hashing: Passwords are stored using the bcrypt algorithm — no one at Rajabazi can ever see your password.
• Two-factor authentication (2FA): Additional OTP protection at login.
• Firewall & DDoS Protection: Protection against cyber attacks.
• Regular Security Audits: Audited by third-party security experts.
• Data Backup: Regular encrypted backups.
• Access controls: Only authorized personnel can access specific data.

Every Rajabazi member has certain rights over their personal data. To exercise any of these rights, please contact our support team.

Upon receiving a request to exercise your rights, Rajabazi will respond within 30 days. Due to legal obligations, some data may not be immediately deletable.

Rajabazi strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

Date of birth is verified during registration, and age is confirmed through KYC. If we become aware that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.

If you believe a minor is using Rajabazi, please report it to support@rajabazi.bet.

Rajabazi may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via email and platform notifications.

The effective date of any updated policy will always be shown at the top of this page. Continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@rajabazi.bet
• Live chat: Via the chat button on the website or app (available 24/7)

Upon receiving a privacy complaint, Rajabazi will provide an initial response within 48 hours and a final resolution within 30 days. We take every complaint seriously and are committed to protecting your privacy.